Notifications
Get alerted when customers accept offers or cancel — via email, webhook, or in-app.
Notification Channels
In-App (Bell Icon)
The bell icon in the dashboard header shows recent notifications with an unread count badge. Click to see details and mark as read.
Email notifications are sent via AWS SES to your workspace notification email. Configure per-event toggles in Settings → Notifications.
Webhooks
Forward events to any URL. See the Webhooks documentation for full details.
Event Types
| Event | Trigger |
|---|---|
| New Opportunity | A customer accepts a retention offer |
| Cancellation | A customer declines all offers and cancels |
| AI Alert | AI detects unusual churn patterns (future) |
| Digest | Daily or weekly summary of all activity |
Configuration
Go to Settings → Notifications to:
- Toggle email notifications on/off globally
- Enable/disable specific event types
- Set digest frequency (off, daily, weekly)
- Configure webhook URL and events
Digest Emails
When enabled, you receive a periodic summary with: total sessions, retention rate, revenue saved, and any high-risk customer flags. Available in daily or weekly frequency.